Guest reputation for hospitality

Know your guest before the key card.

Guests review your property in seconds. ClientBadge gives hotels and hostels the other side of the story — verified guest history, before you confirm the booking.

Front Desk · Verify LIVE LOOKUP
DR
D. Renner
ID VERIFIED · 3 PROPERTIES
Trusted guest — clear to check in
Completed stays14
Chargebacks filed0
Room condition flagsNone
Late / no-show record1 late cancel
Approve
Request deposit
ChargebacksParty bookingsSmoke damageFake complaintsNo-showsStolen linensChargebacksParty bookingsSmoke damageFake complaintsNo-showsStolen linens
The cost of a bad guest

One booking can undo a week of margin.

Hotels and hostels absorb the risk on every reservation. A single guest can turn a profitable night into a loss — and there's rarely a way to see it coming.

01 — DISPUTED

Chargebacks

Payment reversed after the stay, with the room already occupied and cleaned.

02 — DAMAGE

Trashed rooms

Smoke, spills, broken fixtures, and unauthorized parties that shut a room down.

03 — LEVERAGE

Fake complaints

Threats of a one-star review used to demand refunds or free nights.

04 — EMPTY

No-shows

Last-minute cancellations and no-shows that leave rooms unsold.

05 — OVERSTAY

Broken terms

Extra guests, pets, and overstays outside the agreement.

06 — TIME

Staff hours

Front-desk and management time lost to incidents that repeat with the same guests.

How it works

Three steps, before the booking is confirmed.

ClientBadge fits into check-in and reservation review the way a payment terminal fits into checkout — one quick lookup, one clear decision.

1

Verify the guest

Confirm identity and match the reservation to a real person, not just a card number.

2

Review the history

See verified feedback from other properties — completed stays, disputes, damage flags, and no-shows.

3

Decide with confidence

Approve, decline, request a deposit, or add protections — before the key card is issued.

Not a revenge platform

A trust layer, not a blacklist.

ClientBadge only works if the information is real. Every entry is tied to an actual stay, so the record reflects behavior — not grudges.

The future of guest reputation

Know before you lose.

ClientBadge is the missing layer of trust between properties and the guests they host. Join the waitlist for early access.

Built for hotels · hostels · boutique stays · short-term rentals